Quality guarantee & refund policy

Every order is inspected before it leaves

We check every DTF sheet and every finished shirt by hand before delivery or shipping. If anything doesn’t meet our standard (color, white coverage, sharpness, adhesion or placement), we reprint it ourselves before it ever reaches you, at no cost and without you having to ask. You only receive work that passed our quality check.

Custom products are final sale

Everything we make is printed to order with your artwork. Because it can’t be resold, we don’t accept returns or exchanges on DTF transfers or custom t-shirts once they are printed.

Cancellations

You can cancel for a full refund any time before we start printing. Once your order is in production it can’t be cancelled. To cancel, contact us right away at orders@printingdtf.com or (917) 702-5432.

Your artwork and pressing

We print your files as submitted. Before printing we review them and tell you about problems we can see, such as low resolution or white backgrounds. Final results on the garment also depend on your heat press, temperature, time and pressure. Follow our pressing guide for best results.

Refunds

Approved refunds go back to the original payment method. Card refunds through Stripe usually appear in 5–10 business days. Zelle payments are refunded by Zelle.

Terms of service

By placing an order on printingdtf.com you agree to these terms.

Artwork and intellectual property

You confirm that you own, or have permission to use, every design, logo, image and text you send us. We don’t print copyrighted or trademarked material without authorization, or content that is hateful, harassing or illegal, and we may refuse or cancel (with a full refund) any order we believe breaks this rule. You are responsible for any claim arising from artwork you provide.

Prices and payment

Prices are shown on our pricing page in US dollars and may change at any time; your price is the one shown when you place the order. Orders are paid by card through Stripe or by Zelle to (917) 702-5432. Zelle orders go into production once the payment is received.

Turnaround

Orders paid and approved by 6:00 PM are usually ready the next business day. Same-day rush applies to transfer sheets only; finished shirts depend on the blank colors and sizes in stock. Turnaround times are estimates, not guarantees.

Delivery and shipping

Local delivery is free in College Point (11356). Other orders ship by USPS or UPS with tracking. Once a package is handed to the carrier, delivery times depend on the carrier. If a package is lost or arrives damaged, contact us and we’ll work with the carrier to resolve it.

Colors

Screens show color differently from ink on film and fabric, so small color variations are normal and aren’t considered a defect. If an exact brand color matters, ask us for a test print before a large order.

Liability

Our liability for any order is limited to the amount you paid for that order. These terms are governed by the laws of the State of New York.

Privacy policy

What we collect

Order details you give us: name, email, phone, business name, delivery address and the files you upload.
Payment: card payments are processed by Stripe. We never see or store your card number.
Site usage: pages visited, clicks and device type, measured with Google Analytics and Microsoft Clarity using cookies. These tools don’t receive your name, email or phone.

How we use it

To print and deliver your order, contact you about it, send receipts and improve our website. We don’t sell or rent your personal information.

Who we share it with

Only the services needed to run the business: Stripe (payments), Hostinger (website and email hosting), USPS and UPS through Pirate Ship (shipping labels), and Google Analytics and Microsoft Clarity (site statistics).

Your files and data

We keep your order and files so you can easily reorder. Ask us any time and we’ll delete them. You can also block or delete cookies in your browser settings.

Contact

Questions about these policies: orders@printingdtf.com or (917) 702-5432.

Policies